Part 8: The Reviews of Mustang Creek Estates

So, the family had left reviews of Mustang Creek Estates online, in places like Google. There were other negative reviews of MCE on Google, but in our frantic search for a place to move Mom after Medicare kicked her out of rehab, with only a matter of days to find a place for her, we did not adequately read through online reviews. Later we came to wish we had seen the reviews on the Better Business Bureau website. If we had been able to do a more thorough search, we would have found reviews such as the following.

 

 

 

 

 

 

 

 

Wow, that's a LOT, isn't it? A LOT of horrible things... And you'll notice there are recurring themes, and complaints about problems similar to what we experienced. If only we'd seen these reviews before we entrusted Mustang Creek with our mother's life!

Let's take a look at a couple reviews Ben wrote, one for Google and the other for Caring.com.

Google review:

Caring.com review:

Ben's reviews, just as Jenna's, were no more "inflammatory" than the other reviews on the BBB site or on Google and other sites, but Mr. Tom Stauch, of Nowak & Stauch, certainly acted as if they were.

Continue to read about Tom Stauch's cold, unsympathetic treatment of the family.